Raon AI Service Terms of Service

1. Nature of the Service

The Service is provided as an experimental and prototype AI service for research, development, testing, demonstration, and evaluation purposes. The Service is optional and is not required to use other products or services of the Company. The Service may be modified, suspended, or discontinued at any time without prior notice. Because the Service is experimental, some features may be unavailable, unstable, or subject to usage limits, and the Company may collect service performance and interaction data to evaluate usability, quality, and safety.

2. AI-Generated Output and Disclaimer

The Service and any output generated by the Service are provided on an "as is" and "as available" basis.

To the maximum extent permitted by applicable law, the Company disclaims all warranties, whether express, implied, statutory, or otherwise, including any warranties of accuracy, completeness, reliability, merchantability, fitness for a particular purpose, non-infringement, satisfactory quality, or uninterrupted operation.

Outputs generated by the Service are produced algorithmically and may be incomplete, inaccurate, delayed, offensive, or inappropriate. Similar or identical outputs may be generated for multiple users. Outputs may not be original or exclusive to you, and the Company does not represent that any output is eligible for intellectual property protection. You are solely responsible for evaluating and verifying any output before relying on or using it.

The Service may generate spoken or written responses that appear natural or conversational. Such responses do not represent the views, opinions, or beliefs of the Company.

3. Voice and Text Features

The Service may include speech-to-text, text-to-speech, real-time speech chat, and text-based question answering features.

Certain features may require access to your microphone, audio output device, browser permissions, network connection, or compatible device environment. You are responsible for ensuring that your device and environment are suitable for use of the Service.

Because the Service may process speech in real time, background noise, latency, interruptions, incomplete capture, transcription errors, synthesis errors, overlapping responses, unintended activation, or other unexpected behavior may occur.

4. Collection and Use of Data

The Company may process data you provide through the Service, including voice data, text prompts, conversation history within a session, technical logs, and service interaction data, for purposes such as:

1. providing and operating the Service;
2. maintaining, monitoring, and improving the Service and the underlying AI models;
3. ensuring safety, security, and policy enforcement; and
4. complying with applicable laws and legal obligations.

The Company may review, monitor, label, analyze, or otherwise use input and output data to improve model performance, service quality, and safety measures. The Company may use prompts, outputs, logs, flagged interactions, and related metadata to improve safety systems, filters, classifiers, and policy enforcement mechanisms.

Where required, the Company will process personal data in accordance with applicable laws.

5. Privacy Notice Regarding Voice Data

The following applies to voice data processed through the Service:

1. The Company collects voice data entered by users in the course of using the Service.
2. Voice data may be de-identified and used for AI model training, evaluation, safety enhancement, and service improvement, and will be deleted without undue delay once the purpose of processing has been achieved, unless a longer retention period is required by applicable law.
3. The Service is not intended to target children or other users who are below the age at which they can validly consent under applicable law, and the Company does not knowingly collect their personal data.

You must not input unnecessary sensitive personal data, confidential information, or third-party personal data through the Service.

6. Prohibited Uses

You must not use the Service, or attempt to use the Service, in a manner that:

1. violates any applicable law or regulation;
2. infringes or misappropriates any third party's rights, including intellectual property, privacy, publicity, confidentiality, or contractual rights;
3. inputs, uploads, or shares sensitive personal information or confidential information without proper authorization;
4. exploits, harms, or attempts to exploit or harm minors;
5. generates or disseminates unlawful, defamatory, discriminatory, hateful, violent, sexually explicit, harassing, deceptive, or otherwise harmful content;
6. attempts to reverse engineer, probe, scan, benchmark, jailbreak, prompt-inject, scrape, or otherwise abuse the Service or the underlying models;
7. interferes with the operation, integrity, or security of the Service; or
8. uses the Service for high-risk decisions concerning employment, education, lending, insurance, medical diagnosis, legal advice, law enforcement, immigration, or other sensitive decision-making without appropriate human review and legal basis.

7. Safety Measures

The Company may implement safeguards, content filters, intervention protocols, monitoring, rate limits, or other technical and organizational measures to detect or reduce harmful, unlawful, or unsafe use of the Service.

The Company may restrict, suspend, or terminate your access to the Service if it reasonably determines that your use may violate these Terms, applicable law, or Company policies.

8. Ownership and Rights

As between you and the Company, you retain any rights you may have in your input, subject to applicable law.

The Company does not claim exclusive ownership of output generated specifically for you through the Service solely by virtue of generating such output. However, you acknowledge and agree that the Company may use input and output data to provide, maintain, improve, evaluate, secure, and develop the Service and related AI technologies, and to comply with applicable law and enforce its policies.

Due to the nature of machine learning, output may not be unique, and other users may receive similar or identical responses.

9. No Reliance; User Responsibility

You are solely responsible for your use of the Service, your reliance on any output, and any decisions, actions, or omissions resulting from such use. The Service is not intended to replace professional advice, human judgment, or legally required review. You must independently review and assess all outputs before using them, especially in contexts involving legal, financial, medical, educational, employment, safety-related, or other significant consequences.

10. Suspension, Modification, and Termination

1. The Company may, at any time and in its sole discretion, modify, restrict, suspend, or discontinue all or part of the Service, with or without notice.
2. The Company may also suspend or block access where necessary for maintenance, security, legal compliance, policy enforcement, or risk mitigation.

11. Grievance Handling and Dispute Resolution; Arbitration Agreement

1. If a dispute arises between you and Company, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. Before taking any formal action, you agree to first contact us in writing and provide a description of your dispute, all relevant documents, and your proposed resolution. If we are unable to resolve your dispute within thirty (30) days of your notice to us, you agree to submit your dispute to binding arbitration or small claims court as set forth in this Section. Please forward your dispute to: KRAFTON, Inc., Attn. Legal Department, 28~35F, 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea.

2. Subject to subsection a) above, any disputes arising out of or in connection with this Agreement shall be determined by arbitration in San Ramon, California; provided, however, either party may bring their claim in small claims court to the extent that court has jurisdiction over the claim. The arbitration shall be administered by JAMS (or any like organization successor thereto). The arbitrator shall follow any applicable federal law and California state law in rendering an award. The language to be used in the arbitral proceedings shall be English. In any action or suit to enforce any right or remedy under this Agreement, to interpret any provisions of this Agreement, or to settle a dispute between the parties hereto, the prevailing party will be entitled to recover its costs, including reasonable attorneys' fees and expenses. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU HEREBY WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would otherwise have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. If a dispute arises between Company and the User, Company shall faithfully demonstrate the measures taken in respect of the User, including any restrictions of usage, and will comply with result of any arbitration decision.

3. The Company has the sole discretion on whether to, and to what extent to, but no obligation to, enforce any rights of Company or take any actions as stated in these Terms.
4. This agreement to arbitrate disputes is intended to encompass all disputes or claims arising out of your relationship with Company, including our respective subsidiaries, affiliates, predecessors in interest, successors, licensors, and assigns, arising out of or relating to the Service (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory).

12. Inadequacy of Damages

Without prejudice to any other rights or remedies that Company may have, you acknowledge and agree that compensation by way of damages alone would not be an adequate remedy for any breach of these Terms by you, because Company would suffer irreparable losses if you breach these Terms. Accordingly, you agree that Company and, as applicable, its licensors shall be entitled to the remedies of an injunction, specific performance or any other equitable remedy, in addition to any other remedies available to it under the applicable law. For the avoidance of doubt, Company and, as applicable, its licensors shall be entitled to an injunction, specific performance or any other equitable remedy without bond, other security or proof of losses.

13. Governing Law and Disputes

These Terms shall be interpreted and governed by the laws of the State of California, the courts of the State of California shall have exclusive jurisdiction for all purposes regarding this Agreement, and venue of any action brought hereunder shall be exclusively in the County of Contra Costa. Other laws may apply if you use the Service outside of these locations. In such event, the applicable local laws shall only affect these Terms to the extent required by the applicable jurisdiction, and these Terms shall be construed as to make their terms and conditions as effective as possible. You must comply with all local laws to the extent that local law applies.

14. Class Action Waiver

Consistent with the foregoing arbitration agreement, you agree not to participate in, including but not limited to, a class or representative action, private attorney general action, or collective arbitration related to the Service or these Terms. You also agree not to seek to combine any action or arbitration related to the Service, or these Terms with any other action or arbitration without the consent of all parties to these Terms and all other actions or arbitrations.

15. Copyright Notice

If you think any materials from Company or Company-branded websites infringe your copyright-protected work under the copyright law, you may provide an infringement notice to Company's designated agent as set forth below. Also, to ensure your notice is effective, you must include the following information:

1. Sufficient details to enable us to identify the work claimed to be infringed;
2. Your contact information, including your address and email address;
3. A statement that you have a good faith belief that the disputed work is not authorized by the copyright owner, its agent, or the law;
4. A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of an exclusive right in the work that is allegedly infringed; and
5. Your physical or electronic signature.

The contact information of Company's designated agent is as follows:

16. Miscellaneous

These Terms constitute the entire understanding and agreement between Company and you with respect to the Service and supersede all prior and contemporaneous agreements or understandings, inducements or conditions, express or implied, written or oral, between Company and you regarding the Service. If any provision of these Terms is held to be unenforceable for any reason, such provision shall be amended only to the extent necessary to make it enforceable, and the remaining provisions of these Terms shall remain in full force and effect. Company's failure to enforce any of the rights or provisions hereof shall not be construed to be a waiver of such right or provision. Any waiver of such right or provision will be effective only by a writing signed by Company. If you have any questions concerning these Terms or the License contained herein, you may contact Company at Customer Support Center or 28~35F, 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea, Attn. Legal Department.